At jl36, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use jl36.bio, how we use and protect that data, and what rights you have as a registered player in the Philippines. Please read this page carefully alongside our Terms and Conditions before creating an account. If you have questions about your data, the FAQ page is a good starting point.
When you register for a jl36 account, we collect the personal information you submit through our registration form, including your full name, date of birth, email address, mobile number, and chosen login credentials. You may also be asked to provide a government-issued identification document during account verification, which is required to comply with Philippine anti-money laundering regulations and to confirm that you meet the minimum age requirement. When you make a deposit or withdrawal, additional financial details such as your GCash number, Maya account, or bank account information are collected and securely stored to process your transaction. If you contact our support team, we retain a record of that communication, including any attachments you send, in order to resolve your issue and improve our service. All information you provide directly is used only for the purposes described in this Privacy Policy and is never sold to third parties. You are responsible for ensuring that the information you give us is accurate, current, and complete at the time of registration and during any subsequent updates to your account profile.
When you visit jl36.bio on your mobile device or desktop browser, our platform automatically collects certain technical data about your session, including your IP address, device type, operating system, browser version, and the pages you visit within the site. We also record timestamps, session duration, clickstream data, and wagering activity to help us understand how players interact with the platform and to detect unusual or potentially fraudulent behaviour. This automated data collection relies on standard web technologies such as server logs and session identifiers; we do not use third-party advertising trackers or analytics scripts that transmit your data to outside companies. Session data is retained for a limited period necessary for security monitoring, compliance auditing, and service optimisation, after which it is deleted or anonymised in line with our data retention schedule. The automatic collection of technical data is necessary to keep the jl36 platform stable, fast, and secure for all Filipino players across different devices and network conditions. You cannot opt out of essential session data collection while using the platform, as this information is integral to delivering a functioning and secure service.
The personal data we hold about you is used to create and manage your jl36 account, process deposits and withdrawals in Philippine pesos, verify your identity, and communicate important account updates to you via email or SMS. We also use your data to monitor betting activity for signs of problem gambling and to provide access to responsible gaming tools such as deposit limits and self-exclusion in accordance with our Responsible Gaming commitments. Aggregated and anonymised usage data helps us improve the platform's design, performance, and range of available markets — but this analysis cannot identify you as an individual. We may use your contact information to send you service-related messages such as transaction confirmations, security alerts, and updates to these policies; we will not send you marketing communications without a lawful basis for doing so. Your data is never used to make fully automated decisions that significantly affect your rights without a human review process being available to you. If the purpose for which your data was collected changes materially, we will notify you and, where required by applicable Philippine law, seek your renewed consent before processing continues.
jl36 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. We may share limited data with trusted service providers who perform functions on our behalf — such as payment processors, identity verification partners, and platform infrastructure providers — but only to the extent necessary for them to carry out their specific role and always under strict contractual data protection obligations. In some circumstances, we are legally required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when we receive a valid and lawful request; in such cases, we will disclose only the minimum data necessary to comply with the legal obligation. If jl36 undergoes a business restructuring, merger, or acquisition in the future, your personal data may be transferred to the successor entity as part of that process, and you will be notified in advance of any material change to how your data is handled as a result. We do not transfer your personal data to recipients outside the Philippines unless adequate data protection safeguards are in place and the transfer complies with applicable privacy law. All third-party partners who receive any of your data are contractually prohibited from using it for any purpose beyond the specific service they provide to us.
We protect your personal and financial data using industry-standard security measures, including Transport Layer Security (TLS) encryption for all data transmitted between your device and jl36.bio, as well as encrypted storage for sensitive information at rest on our servers. Access to personal data within our organisation is strictly limited to staff and contractors who require it to perform their job functions, and all personnel with data access are bound by confidentiality obligations. We conduct regular security assessments and apply security patches promptly to minimise the risk of vulnerabilities being exploited on the platform. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine supervisory authority within the timeframe required by applicable law. Despite our best efforts, no online platform can guarantee absolute security; you also play an important role by choosing a strong, unique password and keeping your login credentials confidential. If you believe your account has been compromised, please stop using the platform and contact our support team immediately so that protective action can be taken without delay.
We retain your personal data for as long as your jl36 account remains active and for a reasonable period thereafter to allow for the resolution of any disputes, the processing of pending transactions, or the fulfilment of legal obligations. Financial transaction records and identity verification documents are retained for the minimum period required by Philippine anti-money laundering regulations, which may be up to five years from the date of the relevant transaction. If you close your account voluntarily, we will delete or anonymise your personal profile data within a reasonable timeframe, except where retention is required by law or legitimate operational necessity such as fraud prevention. Data collected for security monitoring purposes, such as IP address logs, is typically retained for a shorter period and deleted once it is no longer needed for its original security purpose. We periodically review the data we hold and delete or anonymise information that is no longer required, in line with our internal data retention schedule. If you would like more specific information about how long a particular category of your data is kept, you may submit a request to our support team as described in the section on your rights below.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, in accordance with the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access a copy of your personal data, to request correction of any inaccurate or outdated information, and to request deletion of data that is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention requirements. You also have the right to object to certain processing activities and to withdraw your consent where consent is the legal basis for processing, although withdrawal of consent will not affect the lawfulness of processing that took place before you withdrew it. To exercise any of these rights, please contact our support team through the details available on the FAQ page; we will acknowledge your request promptly and respond within thirty calendar days, or inform you if additional time is needed for complex requests. If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all privacy concerns fairly and transparently, and we encourage you to contact us directly in the first instance before escalating any complaint to a regulatory authority.
jl36 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the features and services available on the platform. When we make material changes, we will post the revised policy on this page with an updated effective date so that you can review what has changed. We encourage you to check this page periodically, especially before making a new deposit or when you receive a service notification that references the Privacy Policy. Your continued use of jl36.bio after any update is posted constitutes your acknowledgement of the revised terms; if you do not agree with the changes, you should stop using the platform and may close your account in accordance with the process described in our Terms and Conditions. For any questions about this policy or how your data is handled, please visit the FAQ page for guidance or reach out to our support team directly. We are always happy to explain our data practices in plain Philippine English so that every player can make informed decisions about their personal information.
We built jl36 to be a trustworthy mobile entertainment platform for Filipino players — and that starts with being honest about how we handle your data. If you still have questions about your personal information, account security, or our data practices, the FAQ page has plain-English answers ready for you. When you're confident and ready to get started, creating a free account takes just a few minutes directly from your mobile browser.